Refund Policy

RETURN WINDOW
  • 14-Day Policy: You have 14 days from the date of delivery to initiate a return. Returns initiated after this period will not be accepted.
CONDITION OF RETURNED ITEMS
  • Original Condition: To be eligible for a return, items must be in the same condition you received them - unworn, unwashed, with all original tags attached, and free from damage. Items not in their original condition will not be accepted for return.
RETURN PROCESS
  • By Mail: Returns are processed through the mail. To initiate a return, please follow these instructions:
    1. You can use the self-service returns option from the Orders page HERE.
    2. Once the system approves the return request, you will receive an email with a return label and intructions.
    3. Securely pack the item in its original packaging.
    4. Use the provided shipping label to return the item.
REFUND INFORMATION
  • Restocking Fee: A restocking fee of 10% will be applied to all returned items.
  • Return Handling Fee: Additionally, a return handling fee of $10 will be deducted from your refund to cover shipping and processing.
  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Please allow up to 15 business days for the refund to be processed after your return is received and inspected.
EXCLUSIONS
  • Final Sale Items: Items marked as final sale cannot be returned.
  • Exchanges: We do not offer direct exchanges. Please return your original item for a refund and place a new order for the desired item.
QUESTIONS?

If you have any questions regarding our return policy, please contact our customer service team. We are here to ensure that your experience with Pandal Kadai is as enjoyable as possible.

Thank you for choosing Pandal Kadai for your fashion needs!